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SEA Newsletter

March 2025

Addressing the Skilled Worker Shortage in Southeast Asia's Hospitality Industry


          The hospitality industry in Southeast Asia is currently facing a significant challenge; a shortage of skilled workers. As the region’s tourism and dining sectors experience rapid growth, businesses are struggling to find qualified professionals to meet the rising demand for high-quality services. This shortage is particularly evident in niche roles, such as chefs, managers, and revenue, where specialized skills are required to deliver exceptional guest experiences and a sustainable healthy financial outlook. One of the key reasons behind this talent gap is the increasing competition among regional employers for top talent, combined with the limited number of individuals with the required skills and experience in the market. In many cases, businesses are finding themselves constrained by a talent pool that is not broad enough to meet their needs.

 

However, employers should not overlook candidates who may lack direct Southeast Asia experience. While local knowledge can be valuable, candidates from other regions bring fresh perspectives, diverse expertise, and global experience that can enrich the workforce. Especially in today’s interconnected world, these individuals are often adaptable, eager to learn, and can offer innovative solutions to the challenges businesses face in an increasingly international environment. By considering candidates without Southeast Asia-specific experience, employers open the door to a wider talent pool. These candidates can offer new ideas, bridge cultural gaps, and strengthen a company’s global outlook. It is important for employers to recognize that skills, adaptability, and a passion for hospitality are just as crucial as regional experience when it comes to building a strong and successful team.


At a time when the competition for skilled workers is intense, expanding the scope of hiring criteria will help businesses stay competitive and foster a more dynamic, inclusive, and innovative workforce in the Southeast Asian hospitality sector.
Remember, when it comes to hospitality recruitment, Manhattan Group is The Recruiter’s Choice.

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Chinese Executive Chef – Master Chef

Key Strengths: Chinese & Asian production kitchen, upscale and fine dining, pre-opening experience, HACCP supervisory skills, leadership and training, international experience.

Preferred Location: Asia

Previous Experience: Singapore, Hong Kong, China, Malaysia, Germany, USA

Technical Versatility: with a career in culinary spanning over 30 years working within luxury hotels, resorts and casinos (Ritz Carlton, Capella, Mandarin Oriental, Shangri-La, Raffles, etc), this candidate is not only very experienced but also innovative in his approach, possessed leadership qualities and great communication and interpersonal skills.

Salary Expectations: US$72,000 – US$96,000 net p.a.

Availability: Short notice

Family Status: Single

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General Manager

Key Strengths: luxury properties, commercial acumen, details oriented, sales, leadership, financial planning

Preferred Location: Major Asian cities or Resort location

Previous Experience: Southeast Asia, Europe, South America

Technical Versatility: With over 20 years of experience in Southeast Asia’s hospitality sector, this seasoned General Manager is a versatile leader specialising in hotel openings, conversions, renovations, and project management. Holding an MBA in project management, he excels in all aspects of hotel operations, including financial management, sales, revenue optimisation, and guest services. Known for his strong, people-centric leadership, he has successfully led luxury resorts, urban hotels, and integrated properties across the region. His extensive international experience spans five-star resorts, high-end business hotels and boutique properties, with a keen focus on maximising profitability and delivering exceptional guest experiences. Educated in hotel management and business administration, he is dedicated to driving operational excellence and long-term brand growth, consistently exceeding both financial targets and guest satisfaction.

Salary Expectations: US$130,000 – US$150,000 net p.a.

Availability: One to two months

Family Status: Married (prepared to travel single if necessary)

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Executive Chef – Australia Only
Global Expertise | Fine Dining & Large-Scale Luxury Operations

Key Strengths: Leadership of medium to larger kitchen brigades, fine dining, all-day dining concepts, banquet operations, quality control, and exceptional food presentation. Proven ability to deliver high standards in 5-star environments, with an emphasis on culinary creativity and guest satisfaction.

Preferred Location: Australia Only

Previous Experience: Europe, Asia, Australia

Technical Versatility: Has successfully led kitchens of considerable size within luxury hotels and high-end dining establishments. Adept at overseeing signature restaurants, integrated all-day dining, and banquet facilities. Demonstrates a consistent focus on operational excellence, menu innovation, and culinary team development to uphold premium standards.

Salary Expectations: Negotiable

Availability: 4 weeks

Family Status: Married

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Director of Sales & Marketing / Commercial Director

Key Strengths: Revenue Management, analytical mind, sales and distribution, pre-

opening, rebranding, E-Commerce

Preferred Location: Southeast Asia

Previous Experience: Singapore, China, Taiwan

Technical Versatility: extensive experience in Luxury markets including Mandarin Oriental, Shangri La and Sheraton (Starwood). A very well-spoken analytical thinking gentleman with great experience; original experience in Revenue management, through a Sheraton one year training program, quickly expanding his career through revenue management to Director of Sales - Shangri La and Movenpick. Took his career as a commercial leader into luxury properties, leading team sizes of between 16 to 40 people.

Salary Expectations: US$108,000 annually

Availability: One month

Family Status: Married

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Director of Revenue, Distribution & Optimisation

Key Strengths: Revenue Management, business planning and development, market segment analysis and creation, sales negotiation, and marketing management

Preferred Location: Worldwide

Previous Experience: Philippines, UAE, Germany, and Bahrain 

Technical Versatility: This lady has over a decade of experience in revenue management with luxury properties in UAE, World hotels in Germany and the Middle East. Conducted revenue management workshops, oversaw more than 60 hotels in the region of Americas, Europe, Mediterranean, Africa, Asia Pacific and Middle East. Well versed with SaaS, CRM, BI, OTAs, CMS, MSE, ORM, PMS, CM, RMS, IBE, RFP, CRS, GDS.

Salary Expectations: US$ 84,000 to $108,000 annually (depending on location)

Availability: One month

Family Status: Married

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December 2024

Season’s Greetings and New Year Wishes from the partners at Manhattan Group

 

As we wrap up another remarkable year, we at Manhattan Group want to take a moment to express our heartfelt gratitude to all our clients and candidates around the world. 2024 has been an incredible year, one in which we've continued to solidify our position as a global leader in hospitality recruitment, filling an array of key roles in some of the most prestigious and unique properties around the world. From private island retreats in the Indian Ocean to luxurious resorts in Egypt, our reach has truly been international.

This year alone, Manhattan Group has proudly assisted top-tier properties, from a sprawling Chateau in the South of France to elegant historical and new build resorts in Cambodia; even iconic city hotels in destinations like Kuala Lumpur, Nairobi, Melbourne, and Bahrain. The global expertise of our partners has been instrumental in placing a diverse range of talent, from Relief Head Chefs for island resorts to Interim Household and Estate Managers. We've also filled senior leadership roles such as General Managers for city hotels, boutique and expansive resorts, with room counts ranging from 40 to over 400. Let's not forget our specialized roles, including Sales and Marketing experts, PR professionals, and niche culinary talents, each of whom play a vital part in elevating the guest experience at luxury properties worldwide.

As we look back on the year, we are proud of the relationships we've built with both our clients and candidates, and we're excited about the partnerships we will continue to nurture into the future. At Manhattan Group, our success is driven by a commitment to excellence and an unwavering dedication to connecting the best talent with the most outstanding hospitality destinations. We’re deeply appreciative of your trust and collaboration in making 2024 a truly exceptional year.

As we approach 2025, we want to extend our warmest wishes to all of you, our valued clients, candidates, and partners. May the New Year bring you continued success, growth, and happiness. We look forward to another year of serving your recruitment needs, helping you build exceptional teams, and contributing to the ongoing success of the hospitality industry, globally.

Happy Holidays and a Prosperous New Year from all of us at Manhattan Group!

It is with pleasure that we present a selection of our

‘Candidates for 2025 '

Once again, we feature some outstanding senior talent, all of whom have each built successful career paths in some of the top establishments across the continents. Please do reach out to us should you feel that one (or more!) of these excellent candidates may be just what you are looking for in your company at present, we assure you that you will not be disappointed.

Managing Director / General Manager

Key Strengths: Hotel and Resort management, F&B operations, well versed in all aspects of hotel divisions from Finance, HR, S&M, Rooms, F&B to Engineering. 

Preferred Location: Asia, but will consider worldwide

Previous Experience: New Zealand, Vietnam, China, Philippines, Malaysia, Oman, Hong Kong, Australia

Technical Versatility: This experienced hospitality professional began his career in F&B as Restaurant Manager, working his way up to Director of F&B with recognised Asia based chains. Now with over 10 years’ experience as General Manager and Managing Director for international hotels and resorts.  Extensive experience in luxury properties including Rosewood, Langham and Shangri-La. 

Salary Expectations USD 120,000 – 132,000 annually

Availability: Available at short notice

Family Status: Married

  

Director of Sales & Marketing / Commercial Director

Key Strengths: Revenue Management, analytical mind, sales and distribution, pre-opening, rebranding, E-Commerce

Preferred Location: Southeast Asia

Previous Experience: Singapore, China, Taiwan

Technical Versatility: extensive experience in Luxury markets including Mandarin Oriental, Shangri La and Sheraton (Starwood). A very well-spoken analytical thinking gentleman with great experience; original experience in Revenue management, through a Sheraton one year training program, quickly expanding his career through revenue management to Director of Sales - Shangri La & Movenpick. Took his career as a commercial leader into luxury properties, leading team sizes of between 16 to 40 people.

Salary Expectations: US$108,000 annually

Availability: One month

Family Status: Married

 

Hospitality Consultant/ Training Manager / Operations Manager

Key Strengths:   Initiative taker, passionate, determined and goal driven dynamic professional

Preferred Location: Africa, Middle East

Previous Experience:   Africa, USA

Technical Versatility:   This lady is totally focused on the property’s success and is very much hands-on, leading her teams from the front. She has strong leadership, interpersonal and guest contact skills and is a self-starter who gets the job done. With a strong F&B background gained at some of Africa’s leading Hotels and Resorts, she is equally at home working at large 200+ room venues as well as at luxury boutique operations. She is also highly qualified in human resources and training and has been successful working in some of the most challenging environments on the continent, earning an enviable reputation as a turnaround specialist. She has been involved in pre-openings as well as DE flagging and RE flagging for well-known brands, and she is someone who always ensures that guest expectations are exceeded even in the most trying of circumstances.

Salary Expectations: US$60,000 net Annually

Availability: Short notice

Family Status: Travels on single status

  

General Manager / Director of Operations (Male)

Key Strengths: well versed with working directly with very high net worth clients including Royalty. Cultural adaptability, attention to detail, on the floor leadership and a recognised expert in modern butler performance and training.

Preferred Location: Worldwide

Previous Experience: Macau, France, Saudi Arabia, Maldives, Thailand, United Kingdom, USA

Technical Versatility: This British gentleman comes from a very strong background in hospitality, from House Manager to personal Butler to Royal families. 

His career has now developed to holding positions as resort General Manager and Corporate Director of Butlers for a world-renowned Hotel/Casino operator. He has a fine eye for detail and going above and beyond guest experiences, advanced knowledge on etiquette and protocol, enjoys guest contact, very suited to working in both resort and urban locations, with a personality to work with the most demanding of customers. Very comfortable in 5-star product, with experiences working for Royal households, international dignitaries and celebrities. 

Salary Expectations: USD 90,000 – 120,000 Annually depending on location

Availability: Available early 2025

Family Status: Married (can travel Single)

 

Managing Director / General Manager

Key Strengths: Hotel and Resort management, F&B operations, well versed in all aspects of hotel divisions from Finance, HR, S&M, Rooms, F&B to Engineering. 

Preferred Location: Asia, but will consider worldwide

Previous Experience: New Zealand, Vietnam, China, Philippines, Malaysia, Oman, Hong Kong, Australia

Technical Versatility: This experienced hospitality professional began his career in F&B as Restaurant Manager, working his way up to Director of F&B with recognised Asia based chains. Now with over 10 years’ experience as General Manager and Managing Director for international hotels and resorts.  Extensive experience in luxury properties including Rosewood, Langham and Shangri-La. 

Salary Expectations USD 120,000 – 132,000 Annually

Availability: Available at short notice

Family Status: Married

July 2024

General Manager / Director of Operations (Male)

Key Strengths: well versed with working directly with very high net worth clients including Royalty, cultural adaptability, attention to detail, on the floor leadership, financial leadership, a recognised expert in modern butler performance and training.

Preferred Location: Worldwide

Previous Experience: Macau, Saudi Arabia, Maldives, Thailand, United Kingdom, USA

Technical Versatility: This British gentleman comes from a very strong background in hospitality, from House Manager to personal Butler to Royal families, working his way up to manage luxury resorts and hotels. 

Has a fine eye for detail and going above and beyond guest experiences, advanced knowledge on etiquette and protocol, enjoys guest contact, very suited to working in both resort and urban locations, with a personality to work with the most demanding of customers. Very comfortable in 5-star product, with experiences working for Royal households, international dignitaries and celebrities. 

Salary Expectations: USD100,000 – 130,000 pa depending on the role and location

Availability: Available at short notice

Family Status: Married (can travel Single)

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Managing Director / General Manager

Key Strengths: Hotel and Resort management, F&B operations, well versed in all aspects of hotel divisions from Finance, HR, S&M, Rooms, F&B to Engineering. 

Preferred Location: Asia, but will consider worldwide

Previous Experience: New Zealand, Vietnam, China, Philippines, Malaysia, Oman, Hong Kong, Australia

Technical Versatility: This experienced hospitality professional began his career in F&B as Restaurant Manager, working his way up to Director of F&B with recognised Asia based chains. Now with over 10 years’ experience as General Manager and Managing Director for international hotels and resorts.  Extensive experience in luxury properties including Rosewood, Langham and Shangri-La. 

Salary Expectations USD 120,000 – 132,000 pa

Availability: Available at short notice

Family Status: Married

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General Manager

Key Strengths: Hotel and Resort management, from 5 star hotel openings to closing a resort for a full renovation followed by a new re-opening concept. Use revenue digital solutions to increase property exposure in the various market segments.

Preferred Location: Asia-Pacific, Europe, Middle East

Previous Experience: France, Australia, Indonesia, Singapore, China, Hong Kong, The Caribbean, Vietnam.

Technical Versatility: Started his career as a chef in 2 and 3-star Michelin restaurants in Europe, working his way up to EAM F&B, Hotel Manager and General Manager for international hotel and luxury chain operators in Asia.

Well versed with working directly with owners/assets Manager, delivering to high-net-worth customers’ expectations, adapts quickly and is sensitive to local cultures. He quickly spots and influences the informal leaders to support the teams in achieving the business targets.

Salary Expectations: from USD 11,000 net per month negotiable

Availability: One month

Family Status: Married (wife follows)

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Director of Sales & Marketing / Commercial Director

Key Strengths: Revenue Management, analytical mind, sales and distribution, pre-opening, rebranding, E-Commerce

Preferred Location: South East Asia

Previous Experience: Singapore, China, Taiwan

Technical Versatility: extensive experience in Luxury markets including Mandarin Oriental, Shangri La and Sheraton (Starwood). A very well-spoken analytical thinking gentleman with great experience; original experience in Revenue management, through a Sheraton one year training program, quickly expanding his career through revenue management to Director of Sales - Shangri La & Movenpick. Took his career as a commercial leader into luxury properties, leading team sizes of between 16 to 40 people.

Salary Expectations: US$108,000 annually

Availability: One month

Family Status: Married

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Contact us:

Martin Carpenter MBE

Managing Partner – South East Asia

Manhattan Group

Email: mc@manhattangroup.co

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